1. RETURNS AND EXCHANGES
1.1 If you are not completely satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
This policy is applicable only to those products that do not fall under the definition of non-refundable brands/items. Several types of goods are exempt from being returned.
Because of their specific application and use, sections of rope cut for your order are not returnable.
If you have an unopened spool or other non-custom item, we can arrange a return if the product is in new condition. However, the refund is subject to a 25% restocking fee.
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
• Gift cards
• Downloadable software products
• Some health and personal care items
1.2 You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.
1.3 You may process returns through our logistics partners. For more details please refer to the ‘Returns’ section on our Site and feel free to contact us through our website contact form: https://omniyacht.co/pages/contact-us for further information.
1.4 Your returned Products together with your return slip, are usually received and accepted at our warehouse within five (5) days after the drop-off at the post office counters. A refund shall be issued shortly after we receive your items.
1.5 To complete your return, we require a receipt or proof of purchase.
1.6 Please do not send your purchase back to the manufacturer.
2. REFUNDS (IF APPLICABLE)
There are certain situations where only partial refunds are granted (if applicable)
• Book with obvious signs of use
• CD, DVD, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us through our website contact form: https://omniyacht.co/pages/contact-us.
Sale items (if applicable)
• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us through our website contact form: https://omniyacht.co/pages/contact-us.
• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.